Written in plain language, with the detail your legal or procurement team will ask for. For security questionnaires or tailored terms, email hello@jooba.app.
Jooba is operated by MedulaWorks Limited. For privacy questions, contact hello@jooba.app.
We are the controller of your account information and the processor of the content you capture, acting on your instructions when we transcribe and organise it.
Account information: your name, email address and authentication method.
Product records: captures you create (thoughts, audio uploads, meeting captures), transcripts, summaries, extracted decisions and actions, and documents you generate or edit.
Usage events: page views, calls to action, onboarding choices and workflow events, together with acquisition attribution such as campaign parameters. Usage events never include transcript text, audio, document content, passwords or payment details.
Waitlist and contact records: the details you submit through a form, kept separately from application accounts.
Technical data required to operate the service, such as timestamps, processing status and error information.
To provide the service: capture, transcription, summarisation, document generation and retrieval.
To understand which acquisition channels and product journeys create genuine value, so we can keep improving the product.
To respond to support, partnership and privacy requests.
To keep the service secure, diagnose failures and protect against abuse.
You are responsible for obtaining the permissions required to record a conversation. Recording rules differ between countries and between contexts, and Jooba keeps capture visible to help you meet those obligations.
Where meeting capture is used, the Jooba assistant is visible in the participant list and joins only when the host admits it. Jooba does not bypass admission controls and does not record meetings silently.
Jooba does not record ordinary mobile or WhatsApp calls.
Jooba is a productivity tool, not a compliance determination for your jurisdiction. If you need specific assurances for regulated work, contact us before you rely on the service.
Audio is retained for up to 14 days after upload or capture, then deleted. It is processed to produce your transcript.
Transcripts, summaries and documents remain in your library until you delete them, so the record stays useful and searchable.
Deleting a capture removes the capture, its transcript and any documents created from it from your workspace immediately. A shared document link stops working when the document is deleted.
Limited operational and security logs are retained for a short period to keep the service reliable and secure.
We use infrastructure and processing providers for hosting, storage and transcription. Each is selected for the function it performs and is bound by confidentiality and data protection obligations.
A named subprocessor list is available to customers with procurement requirements — ask your account contact.
Your workspace requires an authenticated session, and session cookies are signed and HTTP-only.
Share links are unique, revocable and scoped to a single document — never to your transcript or audio.
Access to production systems is limited to the team that operates the service, and privileged credentials are held server-side.
If you are assessing Jooba for an enterprise rollout, our team will complete your security questionnaire and discuss your requirements directly.
You can access, correct, export or delete your account information and product records.
You can change or cancel your plan, and you can ask us to stop contacting you at any time.
Requests can be sent to hello@jooba.app. We may verify that a request belongs to you before acting on it.
Jooba uses a small number of cookies and local storage values for session authentication, first-touch campaign attribution and anonymous product measurement. Details are in the cookie policy.
We do not load advertising networks or third-party session-replay scripts on the marketing site.
Questions about this document?
Email hello@jooba.app or use the contact form. Jooba is a product of MedulaWorks Limited.